FAQ 🍪

FAQ (Frequently Asked Questions)

1. Where do you deliver?
 We currently deliver within Queensland, Australia. Shipping costs will be calculated at checkout. For local pickup options, please contact me directly via the contact form!

2. How long will my cookies stay fresh?
Our cookies are best enjoyed within 5–7 days of delivery. To keep them fresh, store them in an airtight container at room temperature.

3. Can I customize my cookie order?
Absolutely! We love creating custom orders for birthdays, weddings, and special events. Please reach out through our Contact page, and we’ll be happy to chat.

4. Do you offer gluten-free or vegan options?
 At this time, we offer some gluten-free and vegan varieties. Please enquire via the contact form for any orders requiring dietary alterations. 

5. When will my order be shipped?
 We typically ship orders within 2–4 business days of purchase. You’ll receive an email with tracking information as soon as your cookies are on the way.

6. What’s your refund policy?
Because our products are perishable, we are unable to accept returns. However, if you have any concerns with your order, please contact us — we’re here to help!